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Our company's cultural drivers include: dedication, balanced lifestyle, female empowerment, and bettering lives.
Cervont has been the industry leader in providing high-quality credit repair and credit monitoring services to consumers since 2008. Our team has years of extensive experience in most aspects of credit repair and credit monitoring.
CREDIT REPAIR AREAS OF EXPERTISE
1. Sales: Our team conducted comprehensive consultations with potential clients to understand their unique credit issues, financial goals, and credit history. They present our credit repair service professionally and clearly to potential clients, emphasizing how our service can address their specific credit challenges and improve their creditworthiness.
2. Warm Transfers: Cervont has developed deep relationships with high-quality automotive brands that generate subprime auto loan traffic. With these relationships and traffic, we transferred an average of 2,000 transfers a day, making us one of Lexington Law's largest transfer partners.
3. Collections: Clients who are in a past due status are called by agents to bring their account up to date. If they are unable to make a full payment, then it is our team’s responsibility to collect a partial payment. If no payment can be collected the agent is responsible for making payment arrangements with the client based on affordability/financial status.
5. Re-Enrollment: Clients who have opted out of the program are then contacted by our team to resell the value of the program. Our team's objective is to reaffirm the program's worth, engage in negotiations based on the client's financial capacity, and facilitate their return.
CREDIT MONITORING AREAS OF EXPERTISE
1. Client Retention: Our qualified agents retain clients by re-negotiating payment packages and providing customer service support to ensure our partner's clients receive a high level of service support while monitoring their credit. We offer small discounts and rewards as key incentives that benefit clients in almost every area of their day-to-day life, including but not limited to road safety, identity theft, and travel voucher programs.
2. Training for Self Disputing: Our agents provide basic training to clients on program features that allow them to directly dispute inaccurate information on their credit reports. We ensure that our agents have a clear understanding of the value of credit and are constantly trained and evaluated on their ability to speak to the service offer that changes periodically to suit clients' wants and needs.
3. Chat Retention: Our approach focuses on providing exceptional chat customer experiences through personalized service, customized payment solutions, and a comprehensive understanding of effective credit monitoring. Achieving this involves tailoring payment packages, delivering top-tier chat customer support, emphasizing the value of our services, and educating clients about program features. Our strategies encompass creating personalized payment plans and conducting client training sessions to guarantee both satisfaction and comprehension.