our Center
Caye Talkers has played a significant role in the call center industry by providing divisions at home and in office. We handle inbound and outbound calls from current and potential customers. We provide our agents with mentors and coaches so that our agents can be successful in all areas placed. We have a welcoming and friendly environment here at CTL where our employees can grow and be successful in our center.
We are trained in different styles of sales and services so we can assist clients in all their needs. Our specializations include, but are not limited to:
Inside Sales
Sourcing new sales opportunities through inbound lead follow-up, outbound calls and emails. It is understanding customer needs and requirements, while being able to route qualified opportunities to the appropriate sales executives for further development and closure.
Sales Support
Sales Support is responsible for troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools, and analyzing trends. As well as staying updated on product launches, and suggesting sales process improvements.
Client Services
The processes, interactions, organizations and members of their staff have with their clients. Client services are an important part of maintaining client and customer relationships and exist in many industries.
Customer Service
Serve customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering questions and suggesting information about the product or service.
Lead Generation
Lead generation lets you reach potential customers early in their buyer’s journey, so you can earn their trust, build a relationship, and be by their side until they’re ready to make a purchase.
B2B Sales
Business-to-business sales is all about selling products and services to other businesses instead of directly selling to customers. B2B sales is different from B2C sales as the sales cycle is longer, involves multiple touchpoints, and decision-makers and the product being sold tends to be of higher value.
Email Marketing
Email marketing is a powerful marketing channel, a form of direct marketing as well as digital marketing, that uses email to promote your business's products or services. It can help make your customers aware of your latest items or offers by integrating it into your marketing automation efforts.
SMS Marketing
SMS Marketing is sending promotional campaigns or transactional messages for marketing purposes using text messages (SMS). These messages are mostly meant to communicate time-sensitive offers, updates, and alerts to people who have consented to receive text messages from your business.
Transfer Agent
We are looking for a personable and motivated agent who will assist our clients with repairing their credit. The key objective is excellent customer service as you will be the first line of communication to reinforce the value of having a solid credit score and achieving financial goals.
. You must be 18 years or older to apply.
. Sales Experience: 6 months
. Industry Experience: 6 months preferred
. Education: High School Degree and above preferred
. Bilingual can give you an edge.
Retention Agent
We are looking for amicable and dedicated agents who are able to assist customers who have signed up for our credit monitoring services. It is your job to help customers understand the credit position they are in for them to make a decision on their loan.
. You must be 18 years or older to apply.
. Sales & Customer Experience: 1 Year
. Industry Experience: 1 Year preferred
. Education: Associates Degree and above preferred
. Bilingual can give you an edge.
Sales Agent
We are looking for a driven and energetic agent that likes working in a competitive and fast paced professional environment. Closing the sale will be your key objective and our compensation plans have been designed to reward you appropriately and encourage consistency.
. You must be 18 years or older to apply.
. Sales & Customer Experience: 1 Year
. Industry Experience: 1 Year preferred
. Education: Associates Degree and above preferred
. Bilingual can give you an edge.
